SHIPPING & RETURNS


Thank you for shopping at spikes.co.uk. This Shipping and Returns Policy outlines our procedures regarding shipping, delivery, and returns of products purchased from our website.

Last Updated: [07.05.2024]


Shipping Information

Shipping costs vary depending on the destination and shipping method selected at checkout.

UK orders are typically processed and shipped within 2-3 business days of receiving payment. However, please note that processing times may be longer during peak seasons or holidays.

 
International Orders

Spike’s products ship internationally from the UK. Customs charges may apply to your location and are at your expense, so please check before purchasing.

Any returns due to unpaid customs fees will not be refunded.

 
Delivery Times

While we make every effort to ensure timely delivery, we cannot guarantee delivery by a specific date or time. ​

We are not responsible for delays in shipping or delivery due to unforeseen circumstances, such as weather conditions, customs delays, or other events beyond our control.

If your order is taking longer than expected, please get in touch.

 
Returns

We want you to be delighted with your Spike’s products. If you are not satisfied for any reason, please get in touch and we'd be happy to help.

We do not currently accept returns on goods purchased by mistake, or without defect.
 

Damaged or Defective Products

If you receive a damaged or defective product, please get in touch with us immediately with details and photos of the damage or defect.

We will provide instructions on how to return the damaged or defective product for a refund or replacement at no additional cost to you.

 
Contact

If you have any questions or concerns about our Shipping and Returns Policy, please get in touch.

Thank you for choosing Spike’s. We hope you enjoy your purchases.